FAQs
All our products require a prescription.
- Date of issue.
- Patient's name.
- Patient's age
- Clinician name, address, DEA number.
- Drug name.
- Drug strength.
- Dosage form
For patients, Prescription document is required.
For pharmacists/HCPs, PPB license is required.
For account holders contact the sales team (Phone - 0719759804)
Anyone can open an Account via the website.
Credit Accounts are reserved for institutions and HCPs, Contact Sales team via 0719759804/ Email info@medserv-africa.com for more information.
An average of 2 hours after an order is received for Nairobi region and 24hrs for orders outside Nairobi.
Medserv Africa Limited is licensed by Pharmacy and Poisonous Board of Kenya, thus it adheres strictly to all regulatory and International Requirements.
Click below to see the policy
Yes, Visit our webpage to see our partners
We accept;
- MPESA payment.
- Direct bank transfers(Absa bank,Equity bank).
- Cheques.
The cold chain is a temperature-controlled supply chain that is crucial for preserving the integrity and efficacy of temperature-sensitive pharmaceuticals, such as vaccines, insulin, and biologics. Maintaining the correct temperature range is essential to prevent degradation and ensure patient safety
- Diversifying Suppliers: Reducing dependency on single suppliers to mitigate risks.
- Inventory Management: Maintaining safety stocks to buffer against disruptions.
- Supply Chain Visibility: Implementing systems for real-time tracking and monitoring.
- Compliance Programs: Ensuring adherence to regulatory requirements and quality standards.
- Risk Assessment and Contingency Planning: Identifying potential risks and developing strategies to address them.
- Rapid Response: Quickly identifying and isolating the affected products.
- Communication: Informing regulatory agencies, healthcare providers, and patients about the recall.
- Root Cause Analysis: Investigating the cause of the issue to prevent future occurrences.
- Corrective Actions: Implementing changes to address the root cause and enhance quality control.
- Documentation: Maintaining detailed records of the recall process and outcomes.
- Conducting Regular Audits: Assessing suppliers and internal processes for compliance.
- Leveraging Technology: Using advanced systems for tracking, monitoring, and ensuring quality.
- Training and Education: Keeping staff updated on best practices and regulatory changes.
- Continuous Improvement: Regularly reviewing and improving supply chain processes.