1. Eligibility

To use our website and services, you must be at least 18 years old and have the legal capacity to enter into binding contracts. By accessing or using our website, you affirm that you meet these eligibility requirements.

2. Creating an Account/Membership

To access certain features of our website, you may need to create an account. When creating an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3. Prohibited Uses

You agree not to use our website for any unlawful or prohibited purpose. Prohibited activities include, but are not limited to:

• Impersonating another person or entity
• Engaging in any fraudulent activity
• Distributing malware or other harmful software
• Interfering with the operation of the website or its servers

4. Customer Eligibility

Our services are available to customers who are legally capable of entering into binding contracts. We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

5. Prices/Billing and Payments

All prices are listed in the specified currency and are subject to change without notice. Payments must be made using the methods specified on our website. You agree to pay all charges incurred by you or on your behalf through the website at the prices in effect when such charges are incurred.

6. Use of Information on the Website

The content on our website, including text, graphics, and images, is for informational purposes only. We make no representations or warranties regarding the accuracy, completeness, or reliability of any information provided.

7. Communication

By using our website, you consent to receive communications from us, including promotional emails and updates related to your account. You may opt-out of certain communications by following the instructions provided in those communications.

8. Disclaimer of Warranties and Limitation of Liability

Our website and services are provided "as is" and "as available" without any warranties of any kind, either express or implied. We do not warrant that the website will be available at all times or that it will be free of errors or viruses. Our liability is limited to the fullest extent permitted by law.

9. Website Availability

We strive to keep our website operational and accessible. However, we do not guarantee that the website will be available at all times or that it will be free of interruptions or errors.

10. Links to Third-Party Websites

Our website may contain links to third-party websites. We do not control or endorse these websites and are not responsible for their content or practices. Accessing third-party websites is at your own risk.

11. Terms of Sale

All sales of products and services are subject to our terms of sale. By placing an order, you agree to be bound by these terms. We reserve the right to modify our terms of sale at any time.

12. Prescription and Medication Policy

If applicable, the sale of prescription medications is subject to strict regulatory requirements. You must provide valid prescriptions and comply with all applicable laws and regulations. We reserve the right to refuse any order that does not comply with these requirements.

13. Copyrights, Trademarks, and Other Intellectual Property Rights

All content on our website, including text, graphics, logos, and software, is the property of MEDSERV AFRICA LTD or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or otherwise use any content without our prior written consent.

14. User Indemnification

You agree to indemnify, defend, and hold harmless MEDSERV AFRICA LTD and its affiliates from any claims, liabilities, damages, losses, and expenses arising out of your use of our website or any violation of these terms and conditions.

15. Applicable Law and Jurisdiction

These terms and conditions are governed by and construed in accordance with the laws of Kenya. Any disputes arising out of or related to these terms and conditions shall be subject to the exclusive jurisdiction of the courts located in Kenya.

16. Severability

If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

17. Acceptance of These Terms and Conditions

By using our website, you acknowledge that you have read, understood, and agree to these terms and conditions. If you do not agree with any part of these terms, you should not use our website.

18. Disputes

Any disputes or claims arising out of or in connection with these terms and conditions or your use of our website shall be resolved through binding arbitration in accordance with the laws of Kenya.

19. No Waiver

No failure or delay by MEDSERV AFRICA LTD in exercising any right or remedy under these terms and conditions shall operate as a waiver of such right or remedy.

20. Submissions

Any feedback, comments, or suggestions you provide to us shall be considered non-confidential and non-proprietary. We may use such submissions for any purpose without compensation or acknowledgment to you.

21. Termination of an Account

We reserve the right to terminate or suspend your account at any time for any reason, including but not limited to a violation of these terms and conditions.

22. Campaign - Coupons

Any promotional campaigns or coupon codes are subject to specific terms and conditions. Coupons must be used in accordance with the provided instructions and are only valid for the specified period.

23. Changes to These Terms and Conditions

We reserve the right to modify these terms and conditions at any time. Any changes will be posted on our website, and your continued use of the website after such changes constitutes your acceptance of the revised terms.